Privacy Policy
Last Updated: May 21, 2025
1. Introduction
Nexusio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how information about you is collected, used, and disclosed by our Shopify app, Nexo(" Nexo " or the "App"). This policy applies to information we collect when you use our App, or when you otherwise interact with us.
By installing and using Nexo, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
2. Information We Collect
To provide and improve our services, we collect several types of information. The information we may collect includes:
2.1 Store Information
- Store name, domain, email, and contact information
- Store settings and preferences
- Information about your Shopify plan and billing details
2.2 Product Information
- Product details (titles, descriptions, prices, variants, etc.)
- Quantity limits and rules set through our App
- Product collections and categories
2.3 Order Information
- Order numbers, dates, and statuses
- Products ordered and their quantities
- Information needed to validate order quantities against your set rules
2.4 Customer Information
- We do not collect personal customer information beyond what is necessary to validate orders
- No customer payment information is ever collected or stored by our app
2.5 Usage Data
- Information about how you use our App
- App installation, uninstallation, and configuration events
- Error logs and performance data
- IP addresses and device information when you access our App
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our App functionality
- Process transactions and enforce your set quantity rules
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with our App
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve the App and provide content or features that match user profiles or interests
4. Data Storage and Security
4.1 Data Storage
We store the collected information on secure servers located in the United States and the European Union. Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
4.2 Data Security
We implement appropriate technical and organizational security measures to protect the security of your information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
If you uninstall the App, we will retain certain information associated with your account for a commercially reasonable time for backup, archival, or audit purposes, or to maintain compliance with laws and regulations. Any information we retain will be handled in accordance with this Privacy Policy.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to the personal information we have about you
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to the processing of your data
- Data portability (receiving your data in a structured, machine-readable format)
- Withdrawal of consent where processing is based on consent
To exercise any of these rights, please contact us at mailto:support@nexusio.cc. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
7. Third-Party Services
Our App may use third-party services that collect, monitor, and analyze data to help us improve our service. These third-party service providers have their own privacy policies addressing how they use such information.
We may also share your information with Shopify as necessary to provide our App. Shopify's use of your personal information is governed by their own Privacy Policy.
8. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
9. Children's Privacy
Our App is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we discover that a child under 16 has provided us with personal information, we will promptly delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Nexusio